FAQ

Shipping

All items are shipped on our standard delivery service which is 2-4 days.  Once we have dispatched your order you will receive a shipping email confirmation, so you know your order is on its way. The shipping email will contain all shipping information so you can keep track of your order.

If you have any questions regarding our delivery service, please email us at valuewatchesuk@gmail.com

 

Delivery Delays

We always endeavour to deliver your order on time. In exceptional circumstances such as adverse weather, or severe road network issues we may experience delays. We politely point out that in such circumstances, we do not take responsibility for any impact such delays may have.

 

Lost Packages

For peace of mind all our orders are dispatched using a secure tracked and signed for service with the correct insurance cover for losses or any damages. On rare occasions we may experience losses whilst in transit.  Please get in touch with our customer service team if you think this may be the case with your order and we will work to resolve the issue as quickly as possible. We will endeavour to replace, or refund orders lost in transit however once courier tracking confirmation is received of an order being delivered and signed for at the delivery address our liability ends. Our customer service email is: valuewatchesuk@gmail.com

 

Returns

If you are not entirely satisfied with your purchase, no problem. Our returns policy allows you to send your item(s) back and receive a full refund*. Nearly all refunds are processed the day they are received.

At Value Watches UK, we make every effort to describe and display our products as realistically as possible. We also understand that sometimes items you receive are not quite as you expected. We are proud to offer you 14 days to change your mind on any of your purchases. To return your item(s) as unwanted, you have 14 days to inform us and then 14 days to send the item back.

 

Faulty items

If you experience a manufacturing fault with your item(s) within the first 30 days of ownership, you will be eligible to receive a replacement if you inform us within the 30-day period.

 

If you experience a manufacturing fault with your item(s) and you return it outside of 30 days of ownership we will need to check with the manufacturer to see what warranty they have in place. If your fault is not covered, you may be liable for the cost of repair.

 

Returns Address

Value Watches UK

10 Gatcombe Gardens

Oswestry

Shropshire

SY11 2YG

United Kingdom

Privacy & Cookies

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services.

To provide our Users with ongoing customer assistance and technical support.

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

If you don’t want us to process your data anymore, please contact us at [your email] or send us mail to: valuewatchesuk@gmail.com

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us at valuewatchesuk@gmail.com